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Archives for February 2013

Marketers Will Invest in Analytics in 2013

John Kottcamp

February 18, 2013
John Kottcamp

2013 will be a year of investment for marketers, especially in the area of analytics. In the recently released report, "Marketing Budgets 2013," over half of all companies reported they plan to increase their digital budgets by 20% and, of those, nearly half will increase spending on analytics. The old saying, "you can't count what you can't measure," has never been more accurate.  As marketing organizations feel added pressure to be accountable for their results and consumers are demanding … [Read more...]

Filed Under: Uncategorized Tagged With: Analytics, Big Data, Customer Experience, customer experience management, CXM, Data, Digital Marketing, Relevancy

Context

February 11, 2013
tahzoo

A new report from Forrester, entitled “Digital Customer Experience Trends to Watch, 2013,” reveals that in the coming year, customers will come to expect tailored and holistic experiences that center around context. The report states that context is the key to the customer experience, and those experiences that will prove to be the most impactful are those that “meet a customer’s needs, are personally relevant and deliver what is needed at that time.” At Tahzoo, we could not agree more. We … [Read more...]

Filed Under: Contextual Experiences

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