Depending from where you are observing the digital fueled retail revolution, there is either a challenge or an opportunity in the cultural shift in the way consumers are engaging with brands and retailers.
Next week I’ll be presenting a webinar, hosted by our friends at Loyalty 360, to take a look at what the next 5 years has in store for consumer engagement for brands and retailers, based on our research and the experience our clients.
There is plenty to discuss; retail is the poster child of digital disruption and businesses literally live and die by the relevance to the market and the customer experience they offer – and the market plays no favorites as even the most established high street brands find it tough.
In this webinar I am going to focus on the following themes:
- Omni-channel – The truth about omni-channel and consumer access to the omni-present internet
- Loyalty – What the future of loyalty and the omni-channel consumer will look like in five years and why consumers demand more than loyalty points and what retailers can do
- Customer Experience – Why retailers need to align around service, not the buying channel
I hope you are able to join us and I look forward to a great discussion. Are you ready for the Retail Revolution? Register here to know for sure.